Frontline 2025 Customer Service Workshop: Tuesday

FREE Peak Performance Frontline Customer Service Workshops - Get Ready for our Peak Season

Our Free Frontline Customer Service Workshops are back. They are designed to help businesses and their team of employees get ready for Peak Season and strengthen our town’s overall workforce. 

We encourage business owners and managers to send their staff, and if you work for a business and want to attend, we encourage employees to ask their managers These Frontline Customer Service sessions are free and super practical.

The Frontline Customer Service Workshops are available on the following days:
•  Tuesday, December 2 from 4pm-6pm
OR
•  Wednesday, December 3 from 9am-11am
(The workshops are the same on both days so you only need to attend one).

Register on the RIGHT for the Frontline Workshop on Tuesday, December 2.

To register for the Frontline Workshop on Wednesday, December 3 >>> CLICK HERE

For managers and business owners, you should attend the Power Lunch Workshop from noon-2pm on Tuesday, December 2  >>> Click Here

This year, we’re excited to welcome back facilitator Rebecca Morgan, whose dynamic, engaging style means you won’t be sitting still for long. For these workshops, her focus is Strengthening Customer & Colleague Communication Through Psychological Safety.

Psychological safety has consistently proven to be a core ingredient of successful workplaces. When teams feel comfortable speaking up—whether it’s offering an idea, raising a concern, or refining a process—performance improves, customer interactions get smoother, and trust strengthens across the board.

In this highly interactive workshop, attendees will explore:

• What psychological safety is—and what it isn’t
• The Morgan Psychological Safety Survey to assess their team experience
• Signs of both psychological danger and psychological safety
• How psychological danger erodes trust and engagement
• Simple, practical actions every team member (not just managers!) can take
• The key skill that most people haven’t mastered—but is essential for creating psychologically safe environments

ABOUT REBECCA
Rebecca Morgan, CSP, CMC, CVP, is an international speaker, trainer and consultant specializing in creating customer service and management excellence. She has appeared on 60 Minutes, Oprah, the Wall Street Journal, Forbes.com, National Public Radio and USA Today as well as international media. 

Rebecca is the bestselling author of 28 books. Two have sold over 250,000 copies each and have been translated into 9 languages.

Many recognizable organizations have engaged Rebecca to develop creative solutions to their unique situations. These include: Apple, Hewlett-Packard, Adobe, Microsoft, Singapore Airlines, Wells Fargo Bank, New York Life Insurance, ING-Singapore, Shangri-La Hotels and Stanford University, among many, many more.

She is an exemplary trusted resource who partners with clients to accomplish high ROI on their key-talent development projects. Her customized presentations are thought-provoking, highly interactive, and full of immediately usable ideas. She knows what works. Since 1980 she's transformed executives, managers, salespeople and customer support staff into much more effective workplace contributors.