As a part of the 2022 Frontline Customer Service Workshops, your employees will be learning all about the celebrity experience of customer service. In this two-hour workshop, frontline service members will learn the details and the importance of rolling out the red carpet to deliver exceptional customer service to every person that walks into your business AND those inside the business (colleagues, supervisors, owners).
This workshop will take place November 15th from 4pm to 6pm at The Westin. Register today to be ready for the winter rush!
Can't make this session? Don't worry, session two will cover the exact material November 16 at 9am. Register for that session HERE. In addition, management training is also available. Click here for details.
About the Speaker
*Due to unforeseen circumstances, there has been a recent speaker change.
Rebecca Morgan, CSP, CMC, CVP, is an international speaker, trainer and consultant specializing in creating customer service and management excellence. She's appeared on 60 Minutes, Oprah, the Wall Street Journal, Forbes.com, National Public Radio and USA Today as well as international media.
Rebecca is the bestselling author of 28 books. Two have sold over 250,000 copies each and have been translated into 9 languages.
Many recognizable organizations have engaged Rebecca to develop creative solutions to their situations. These include: Apple, Hewlett-Packard, Adobe, Microsoft, Singapore Airlines, Wells Fargo Bank, New York Life Insurance, ING-Singapore, Shangri-La Hotels and Stanford University, among many, many more.
She is an exemplary trusted resource who partners with clients to accomplish high ROI on their key-talent development projects. Her customized presentations are thought-provoking, highly interactive, and full of immediately usable ideas. She knows what works. Since 1980 she's transformed executives, managers, salespeople and customer support staff into much more effective workplace contributors.