Front Desk Associate

Mammoth Reservations, Inc. is committed to delivering seamless, full-service experience with quality, expertise, and professionalism, ensuring excellence for clients without cutting corners. As a results-driven company, we set clear goals and expectations to foster purposeful growth, while cultivating a collaborative and supportive team environment. We value every employee, prioritizing recognition, flexibility, and job security to enhance overall satisfaction. Rooted in a strong sense of community, we embrace diversity, honor cultural differences, and strive to make a positive impact beyond the workplace.

Office Team
The Office team is a central hub of coordination at Mammoth Reservations, connecting various departments and ensuring that operations run smoothly for both guests and homeowners. From property oversight to front-line customer service, this department handles a wide range of responsibilities with precision and care. Our Property Managers, Operations Managers, Reservations Agents, and Front Office staff work collaboratively to support guests, owners, and internal teams alike. Their proactive problem-solving, professionalism, and warm communication help create a seamless experience and uphold the high standards Mammoth Reservations is known for.

• Answer phones and emails promptly and courteously; direct inquiries and tasks to the appropriate team members.
• Manage the central inbox in promptly responding to emails, inquiries, guest assistance, voicemails etc..
• Prepare check-in documents, review arrival reports, and ensure all pre-arrival tasks are completed accurately.
• Create and assign maintenance work orders, support unit inspections and quality control.
• Support daily reporting and basic accounting tasks as directed by the Operations Manager or MOD.
• Maintain an organized and efficient front-office environment.

• Respond to guest and owner questions with professionalism, patience, and a solutions-oriented approach.
• Be a welcoming presence at the front reception desk, assist guests in person who are entering the office, checking guests in, departing guests etc..
• Assist with recommendations and general information about the area to enhance the guest experience.
• Help resolve urgent issues by escalating appropriately and following up to ensure resolution.
• Create maintenance reports and tasks, and assign as directed.
• Promote a culture of service, positivity, and teamwork in line with company values.
• Work with the Operations Manager on guest damage cases, file claims, and coordinate resolutions with guests and channel partners, resulting in a more efficient resolution process and better guest relations.

• Manage reservations, modifications, and cancellations through phone and email.
• Accurately process guest payments and follow security procedures for credit card handling.
• Communicate home features, policies, and availability clearly to guests.
• Take a proactive, helpful approach to matching guests with the right property

• Daily front desk operations, ensuring guest arrivals and departures are handled smoothly and according to procedure, minimizing wait times and enhancing operational efficiency.
• Ensure accurate and timely execution of guest arrivals and departures, including but not limited to: Ensure checklist completion (e.g., signed agreements, deposits, and key packets); Coordinate interdepartmentally to confirm units are clean and ready for check-in; Process departures and communicate with Housekeeping and Maintenance teams. Oversee and create maintenance work orders as needed, ensuring timely completion and clear communication with maintenance staff, which improves unit readiness and overall service quality.
• Ensure quality control and efficiency in reservation handling and daily operations.
• Measurable Outcomes: 98% of units ready by check-in time; <2% error rate in arrival checklist audits; improved on-time departures.
• Measurable Outcomes: Improvement in guest experience and results. Positive team results in support and smooth daily operations. Maintain and improve review rate.

• Regular feedback on guest satisfaction, and operational efficiency to Operations Manager. These reports help track improvements and allow for data-driven decision-making.
• Ensure all checklists and procedures are followed accurately, contributing to consistent high standards and fewer operational mistakes.
• Provide insight to management team for ensuring smoother transitions and improved team performance.