Front Office Manager

As Front Office Manager at Outbound Mammoth, you will manage a team that delivers service in an environment where hospitality isn't just a standard but a heartfelt commitment. Your role goes beyond managing; it's about curating a space where guests connect to the outdoors, local culture, and fellow travelers, and where our team is inspired to bring their best every day and share that enthusiasm with our guests.  Ultimately, you are driven by the desire to lead a team toward maximum productivity and efficiency, while delivering the utmost guest service.  

ABOUT OUR COMPANY 

Outbound Hotels: Outbound Mammoth is part of the Outbound Hotels collection, offering authentic, one-of-a-kind. lodging that harmonizes with outdoor adventure. Guests can enjoy knowledgeable and friendly service; fun and engaging experiences; and an environment that is thoughtfully designed, embraces its place, and celebrates its community.  

Other Outbound Hotels include the Virginian Lodge in Jackson Hole, WY, and future properties including Outbound Stowe in Stowe, VT, and Outbound Yosemite in Oakhurst, CA near Yosemite National Park.  

https://www.outboundhotels.com/ 

Springboard Hospitality: 

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels throughout the United States.  Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. 

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. 

https://www.springboardhospitality.com/ 

ABOUT THE ROLE 

Responsibilities 

As the Front Office Manager, you will embody the Outbound brand as an authentic, approachable, adventure-curious, sociable, and savvy leader; You will build and lead a team who exemplifies our values of fostering human connection, providing unique experiences, enjoying life outside, working hard to achieve our goals, all while valuing good people, good food, and good music. 

SCOPE OF WORK + TEAM 

• Manages Front Office, ensuring alignment with Outbound Hotels' brand values and guidelines, impeccable and approachable guest service, and efficient and effective processes that enable a strong financial adherence to budgeted expectations. 

• Make meaningful connections with all guests by exhibiting an authentic and warm sense of interest, and anticipation of their needs, responding promptly to requests and concerns to maintain positive guest relations at all times.  

• Maintain a mastery of knowledge of all Outbound Mammoth room and experience features, guest amenities, services, hours of operations, packages, promotions, and availability, and train your team in the same. 

ONGOING + EVERYDAY TASKS: 

• Financial Management: 

• Oversees scheduling, front office budgeting, ordering and supply inventory for front office. 

• Monitor and ensure all cashier and financial procedures are in accordance with accounting policies and standards to include: shortage/overages, late charges, cancellation/no shows, upgrades, retail, petty cash/ paid outs, adjustments, posting charges, etc. 

• Property Oversight: 

• Tours and visually inspects the entry and lobby daily. 

• Monitors experiential touchpoints, cleanliness, and quality of product and service. 

• People Leadership: 

• Demonstrates leadership through effective communication and interpersonal skills. 

• Encourages trust, respect, and cooperation among team members. 

• Coaches and develops team members. 

• Models appropriate behaviors and fosters a culture of excellence. 

• Collaborate closely with housekeeping, maintenance, food and beverage, experience, revenue, marketing, sales and catering, managers and teams. 

QUALIFICATIONS 

• Strong leadership and organizational skills. 

• Service-oriented with exceptional customer service and sales skills. 

• Ability to multitask in a fast-paced environment. 

• Excellent interpersonal and communication skills. 

• Upholds the brand's authentic, approachable, adventure-curious, and sociable characteristics. 

• Must be able to work weekend and evening shifts, including Fridays & Saturdays and during music series and events as needed. 

SERVICE STRATEGY 

• Acts as an Exceptional Innkeeper, Local Ambassador, Charming Storyteller, Community Builder, Adventure Facilitator, and Unique Experience Designer. 

• Ensures that service aligns with Outbound Hotels' commitment to surprise and delight, embrace local partnerships, prioritize community, facilitate adventure, and showcase unique designs. 

BENEFITS 

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to full time employees that includes: 

• Competitive Base Salary 

• Vacation & Sick Time

• Medical, Dental, Vision, Life, Pet Insurance 

• 401K 

• Bereavement Leave 

• Employee Rates at all of Springboard Hospitality’s 35+ Hotels 

• Monthly Cell Phone Stipend 

• Hotel Level Manager Bonus Program 

SPRINGBOARD HOSPITALITY CORE VALUES: 

• CONNECTED. We are plugged into people, technology, and the cutting edge of culture. 

• INDEPENDENT. We are free thinkers who embrace diversity and advocate for innovation. 

• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working together. 

• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve. 

• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. 

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodation for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.